All the smiles, friendly care and handshakes we enjoy from you have been repeatedly orchestrated by you to keep your job relevant. So, when I am happy with your service, I say ‘thank you for your excellent service’.
Well, all that you did was pure acting, what we call in theatre improvisation. Which means a cheaper way of staying on top of your game in serving customers is constantly teaching yourself to ‘act well’, and be good at it. And I am thinking don’t we do that all the time at work and home? In acting classes in the university we were taught how to improvise if we wanted to be superb actors. Your customer service can be that superb if you learn how to act.
Therefore, I will encourage you to learn the skills to be an excellent actor.
I have a warning though, ensure you do not fake it unnecessarily.
Written by: Benjamin Yaw Manu